FAQs

Rewards Program

Points
You get one point for every $1.00 you spend at a participating store. Points are earned automatically when you pay with the app. If you don't want to pay with the app you can earn points by checking in at the register (just tap "Scan" then tap "Check In" and show your phone to the cashier).

Rewards
You'll get rewards as you earn points. When you earn a reward you'll get a push notification and can see the reward on the "Rewards" tab and "Scan" tab in the app. To redeem a reward just tap on it, then tap "Redeem" and show your phone to the cashier.

Levels
Based on the total number of points you have, you'll be in a level with certain benefits. Here are the levels:

  • Purple
    Rewards every 50 points: drink or baked good of your choice (valid for 30 days).

  • Platinum: Reached at 300 Points
    Rewards every 40 points: drink or baked good of your choice (valid for 30 days)

  • VIP: Reached at 540 Points
    Rewards every 40 points: drink or baked good of your choice (valid for 30 days). Special VIP offers every time the meter fills back up, and exclusive VIP offers, sweepstakes, and more.

Stay active to keep your level
Earn 240 points per year (from the date of reaching current tier) to maintain your Platinum or VIP status. VIP accounts that do not earn 240 points annually will return to Platinum; Platinum accounts that do not earn 240 points annually will return to Purple.

Pay & Check-in

With the new app you there are two ways to earn points - just scan your phone at the register to pay with the app or check in to earn points if you don't want to pay with the app.

Check in to earn points
Just tap "Scan" at the bottom of the app, and then tap "Check-In" at the top of the screen. Show your phone to the cashier to check in and earn points for your purchase.

Automatically earn points with mobile pay
Once you've added The Coffee Bean® Card, just tap "Scan" and show your phone to the cashier to pay and earn points at the same time.

Creating a new The Coffee Bean® Card
It's really fast to get The Coffee Bean® Card so you can use the app to pay in store. Just tap "Create New Digital Card" on the pay screen. Once you've created your card, it's easy to load money onto it later.

Reloading The Coffee Bean®Cards
Any The Coffee Bean® Card you have in the app can be loaded with a credit card or Apple Pay / Android Pay. We'll securely save your payment info so you can quickly reload later – even while in line at the store!

Adding an existing The Coffee Bean® Card
If you have an existing gift card from The Coffee Bean and Tea Leaf® you can import it into the app to pay in store. Just tap "Add Existing Gift Card" on the Pay screen (or if you have cards in the app already, tap "More" at the bottom of the screen, tap "Manage Cards" in the menu, then tap the "+" button at the top of the screen). Once you have imported a card you can easily load more money onto it.

Participating Stores

Rewards and mobile pay are now available at participating stores with more coming online soon! You can see stores that support rewards and mobile pay in the Stores section of the app (look for icons for "Rewards" and "Payments") or the Locations page of this website.

Help, my rewards or points aren't showing up!

You should see your points soon after your purchase but in some cases this could take up to 24 hours. If you still aren't seeing your points, click on the link below to get help and we'll help figure out the issue.

Still Have a Question?

Visit our full FAQ section at coffeebean.custhelp.com